Troubleshooting your Driver App

In case of failed upload to the server:​

• Check your internet connection.​
  • A warning will appear on the home screen if you are offline or have a weak connection to the Box ID server.​
  • Check your device connectivity settings.​

• Check if you are using an outdated version of the App.​
  • Ensure using the latest version of the Driver App.​
• ​Check if your session has expired.​

• • Close the Driver App, Open and Re-login.​

Otherwise, please contact the support team: support@box-id.com​

Ideally, include the following information in your e-mail: 

• BX App ID, ​
• Status message of failed upload message, and​
• (if possible) screenshot of scan details of failed message.​
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